Privacy Policy —
How 33dd Protects Your Data

1 Introduction

Welcome to the 33dd Privacy Policy. 33dd operates the online gaming platform accessible at 33dd.vin, including the downloadable mobile app. This policy applies to all players who register an account, visit the platform without registering, or interact with any part of the 33dd service.

We take your privacy seriously. When you use 33dd — whether you are depositing PKR through JazzCash or Easypaisa, placing a cricket bet during a PSL match, spinning a slot, or simply browsing the platform — you share certain information with us. This policy tells you what that information is, why we hold it, and what we do with it.

This policy is written in plain English so that players in Pakistan can understand it without needing a legal background. If there is anything in this policy that is unclear, please contact support and we will explain it directly.

2 Personal Data We Collect

33dd collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from payment providers as part of transaction processing.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data. We do not collect biometric data. We do not store raw payment credentials — your JazzCash PIN, Easypaisa account password or card CVV are handled entirely by the respective payment provider and are never transmitted to or stored by 33dd.

3 How We Use Your Personal Data

33dd uses the personal data it collects for the following specific purposes. We do not use your data for any purpose beyond what is described here without first updating this policy and notifying registered players.

• Account creation and management: Creating your 33dd account, verifying your identity, maintaining your profile and allowing you to log in securely.
• Processing transactions: Handling PKR deposits made via JazzCash, Easypaisa, Raast, Bank Transfer or card, and processing PKR withdrawal requests back to your verified payment method.
• Delivering the platform service: Providing access to slot games, live casino, sports betting markets including cricket and PSL, and all other features of the 33dd platform.
• Bonus and promotion management: Tracking bonus eligibility, wagering requirement progress and promotion usage to ensure fair and accurate bonus administration.
• Fraud prevention and security: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering and unauthorised account access.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and enabling responsible gaming tools such as self-exclusion and session limits.
• Customer support: Responding to your queries, resolving disputes and maintaining records of communications.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, game selection and user experience.
• Communications: Sending you account-related notifications such as deposit confirmations, withdrawal updates and security alerts. We may also send promotional communications about bonuses and offers if you have opted in.

4 Legal Basis for Processing

33dd processes your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and 33dd — including operating your account, processing deposits and withdrawals, and delivering the gaming service.
• Legitimate interests: Processing carried out for purposes such as fraud prevention, platform security, responsible gaming monitoring and platform improvement, where these interests do not override your own rights and interests.
• Legal obligation: Processing required to comply with applicable anti-money laundering obligations, identity verification requirements and financial record-keeping obligations.
• Consent: Processing for optional purposes such as sending promotional communications, where you have given explicit consent. You may withdraw consent at any time.

5 Data Sharing with Third Parties

33dd does not sell, rent or trade your personal data. We share data with third parties only in the following limited and defined circumstances:

• Payment providers: When you make a deposit or withdrawal, the necessary transaction details are shared with the relevant provider — JazzCash, Easypaisa, Raast, your bank or your card issuer — to process the payment. These providers process data under their own privacy policies and are not authorised by 33dd to use your data for any other purpose.
• Identity verification services: If 33dd uses a third-party identity verification service to confirm your age or identity, the minimum necessary data is shared for that specific purpose only.
• Game software providers: Slot and live casino game providers receive anonymised session data for the purpose of game performance and RTP reporting. No personally identifiable data is shared with game providers.
• Platform infrastructure providers: Hosting, security and analytics providers that support the operation of the 33dd platform may process data on our behalf under strict data processing agreements that prohibit use of the data beyond the agreed purpose.
• Legal authorities: Where 33dd is required by applicable law to disclose data — for example, in connection with an anti-money laundering investigation or a court order — we will comply with that obligation. Where permitted by law, we will notify you of such a disclosure.

6 Cookies and Tracking Technologies

33dd uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how 33dd uses them:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, security cookies that protect against cross-site request forgery, and cookies that remember your game preferences. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Used to measure how the platform is used — which pages are visited most, where errors occur, and how long sessions last on average. This data is aggregated and anonymised and is used only to improve platform performance.
• Preference cookies: Store your settings such as language preference and notification preferences so you do not have to re-enter them each session.

33dd does not use advertising cookies, retargeting pixels or third-party tracking scripts that report your browsing behaviour to external ad networks. When you visit 33dd, your activity on the platform stays on the platform.

You can control cookies through your browser settings. Blocking essential cookies will affect your ability to use the platform normally — in particular, you will not be able to stay logged in. Blocking performance and preference cookies will not affect core platform functionality.

7 Data Retention

33dd retains personal data only for as long as necessary for the purposes described in this policy, or as required by applicable legal and financial record-keeping obligations.

• Active account data: Retained for the full duration of your account being active on the platform.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping obligations.
• Identity verification documents: Retained for the duration of account activity and for a period after account closure as required by anti-money laundering record-keeping obligations.
• Support communications: Email and support ticket records are retained for up to three years from the date of the communication.
• Technical logs: Server and security logs are retained for up to 12 months, after which they are deleted or anonymised.
• Closed accounts: When an account is closed, personal data is retained only for the period required by applicable obligations, after which it is securely deleted.

8 Data Security

33dd implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the 33dd platform.
• Encrypted storage for sensitive account data including passwords, which are hashed and salted and never stored in readable form.
• Access controls ensuring that only authorised 33dd staff can access personal data, and only to the extent required for their role.
• Regular security reviews and monitoring to detect and respond to potential security incidents promptly.
• Payment tokenisation: Payment credentials are tokenised by the payment provider. 33dd receives and stores only a payment token, not your actual card or wallet details.

While 33dd takes all reasonable steps to protect your data, no system is completely immune to risk. If you believe your account has been accessed without your authorisation, contact support immediately so that we can investigate and take protective action.

9 Your Data Rights

As a registered 33dd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact 33dd support with your registered email address and a description of your request.

10 Children and Under-18 Players

The 33dd platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If a person under 18 attempts to register, their application will be rejected during the eligibility check at registration.

If 33dd becomes aware that personal data has been collected from a person under 18 — whether through a registration attempt that bypassed age checks or through any other means — that data will be deleted promptly and any associated account will be closed immediately.

If you are a parent or guardian and believe that a person under your care has registered or attempted to register on the 33dd platform, please contact support with the details and we will investigate and act immediately.

11 Third-Party Links

The 33dd platform does not include outbound links to external third-party websites. However, payment providers — JazzCash, Easypaisa, Raast and bank portals — operate independently and have their own privacy policies. When you are redirected to a payment provider's interface to complete a deposit or withdrawal, you are subject to that provider's own privacy terms for the duration of that interaction.

33dd is not responsible for the privacy practices of any payment provider or any other third party. We recommend reviewing the privacy policy of any third-party service you use in connection with your 33dd account.

12 Updates to This Privacy Policy

33dd may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable legal obligations, or improvements in our data handling practices. When material changes are made, registered players will be notified by email or through an in-platform notification.

The updated policy will be published on this page with a revised "Last Updated" date. Your continued use of the 33dd platform after any update takes effect constitutes your acceptance of the revised policy.

13 Contact Us About Privacy

If you have any question about this Privacy Policy, want to exercise any of your data rights, or believe your personal data has been handled incorrectly, please reach out to the 33dd support team directly.

You can contact us by emailing [email protected]. Please include your registered username and a clear description of your query or request. All privacy-related queries are handled by a dedicated support team member and we aim to respond within 72 hours for general queries and within 30 days for formal data rights requests.

For questions about your account, deposits, withdrawals or bonuses, the FAQ page covers the most common topics. For information on responsible gaming tools including self-exclusion, visit the Responsible Gaming page.